Frequently asked questions
Clear answers before you make contact.
For buyers
Finding and working with an expert
What is iMerch Finder?+
A referral and discovery service built to help organizations find vetted promotional-products distributors by location, specialty, industry experience, project fit, and capabilities.
What is a promotional-products distributor?+
A professional who helps plan and execute branded merchandise programs. Beyond products, that can include creative ideas, sourcing, artwork, decoration, quality control, packaging, stores, inventory, kitting, and fulfillment.
Is the service free for buyers?+
Yes. Browsing and requesting an introduction are free. If you choose to work with a distributor, you contract and pay that business directly.
Does iMerch Finder sell the products?+
The planned platform makes introductions. The selected distributor prepares the proposal, supplies the products and services, and holds the client contract.
How are matches chosen?+
By relevant fit signals such as geography, specialties, capabilities, project range, availability, and the needs in the buyer’s brief. Payment and operator affiliation are not relevance signals.
Who receives my contact information?+
Only the expert or experts you approve. You can choose one, select up to three, or request a concierge recommendation before sharing.
What if something goes wrong?+
The contract remains between buyer and distributor. The live service will provide a way to report credible concerns so eligibility and profile accuracy can be reviewed. Vetting is not a project guarantee.
For distributors
Applying and participating
Who can apply?+
The initial plan is for established U.S. and Canadian promotional-products distributors able to manage the client relationship, source responsibly, communicate clearly, and support the claims on their profile.
What does membership cost?+
Founding Partners pay $799 upfront for the first 12 months. Standard membership is $99 automatically billed monthly or $999 prepaid annually, saving $189 compared with 12 monthly payments.
Is there a fee to apply?+
No. Application and vetting happen before membership activation or payment.
Does payment guarantee leads or top placement?+
No. Membership supports the platform and its marketing, but it cannot guarantee a specific volume of business or improve relevance ranking.
What information is public?+
Company name, service area, specialties, capabilities, project range, response expectations, public contact preference, profile narrative, approved portfolio content, and disclosed operator affiliation where applicable. Private verification records stay restricted.
Is Promo Stuff 4 You allowed to join?+
Under the current plan, yes—with a clear operator-affiliated label, the same eligibility and vetting standard, no ranking advantage, and documented separation around review and complaints.
Still have a question?
Email the project directly during private pre-launch.